1. Shipping Options

We offer a variety of shipping options to meet your needs. You can select your preferred shipping method at checkout.

1.1 Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to use our website and purchase our products.:

Standard Shipping

• Delivery within 7-14 business days.
• Available for all orders.

Express Shipping (Coming Soon)

• Delivery within 2-3 business days.
• Additional charges apply.

2. Shipping Rates

Shipping rates are calculated based on the weight of your order and the shipping method chosen. Rates will be displayed at checkout.

• Standard Shipping: $5.99
• Express Shipping: $15.99 (Coming Soon)

3. International Shipping
We offer international shipping to select countries. Please note that international shipping rates and delivery times vary based on the destination.

International Standard Shipping

• Delivery within 14-21 business days.
• Rates calculated at checkout.

4. Order Processing Time
Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.

6. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may be restricted from shipping to specific countries due to local regulations.

7. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may be applied once the shipment reaches your country. These charges are the responsibility of the recipient. Please check with your local customs office for more information on these fees.

8. Delayed or Lost Orders
If your order is delayed or lost, please contact our customer service team at [customer service email] or [customer service phone number]. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Returns and Exchanges
For information on how to return or exchange an item, please visit our [Return Policy page](link to return policy).

Contact Us
If you have any questions or need further assistance with your order, please contact our customer service team at:
Gillian Berry Skincare
Location: Gillian Berry Skincare: 1 Palace Pier Ct, 4307, Toronto Ontario M8V 3W9, Canada
Email: ed@gillianberryskincare.com