Introduction

At Gillian Berry Skincare, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we are here to help.
1. Return Eligibility

• Timeframe: You have 30 calendar days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items
Certain items are non-returnable:

• Gift cards
• Items marked as final sale
• Products that have been used or opened

3. Return Process 

3.1 How to Initiate a Return:

• Contact Us: Email our customer service team at [customer service email] with your order number and the reason for the return.  
• Receive Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions
• Ship the Item: Pack the item securely in its original packaging, including all tags and accessories. Clearly mark the RMA number on the outside of the package. Ship the item to the address provided in the return instructions.

3.2 Return Shipping Costs: 

• Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.   
• Insurance: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds  

4.1 Processing Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4.2 Late or Missing Refunds: 

• If you haven’t received a refund yet, first check your bank account again.   
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

5. Exchanges
If you need to exchange an item for the same product due to it being defective or damaged, contact us at [customer service email] with your order number and details about the product. We will provide instructions on how to proceed with the exchange.

6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Contact Us
If you have any questions about our return policy or need assistance with your return, please contact our customer service team at:
Location: Gillian Berry Skincare: 1 Palace Pier Ct, 4307, Toronto Ontario M8V 3W9, Canada
Email: ed@gillianberryskincare.com