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Frequently Asked Questions
Find answers to common questions about our products, orders, and company policies. If you need further assistance, feel free to reach out to us. We're here to ensure your experience with Gillian Berry Skincare is as smooth and enjoyable as possible. ed@gillianberryskincare.com
Question
Answer
What are the benefits of using Gillian Berry products?
Our products are 98% plant based and always vegan and cruelty free. They are designed to hydrate, nourish, and enhance your skin to make it the best it can possibly be.
Are your products suitable for sensitive skin?
Yes, our products are carefully crafted and are hypoallergenic and also paraben free. Gillian personally has sensitive skin herself and created this line so that everyone could enjoy it and improve their skin without sensitivities. This line never bothers Gillian and only benefits her and many others as well!
Do you offer international shipping?
Yes, we offer international shipping to many countries. For specific details on shipping rates and delivery times, please visit our Shipping Information page or contact our customer support team.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. For more information on our return policy and to initiate a return, please visit our Returns & Exchanges page or contact our customer service team.
Are your products vegan and cruelty-free?
Yes, all of our products are 100% vegan and cruelty-free. We are committed to ethical practices and do not test our products on animals.
How can I contact customer support?
You can contact our customer support team by filling out the contact form on our Contact Us page, emailing us directly at ed@gillianberryskincare.com
, We’re here to assist you with any questions or concerns.
What ingredients do you use in your products?
We use carefully selected, high-quality plant-based ingredients known for their skincare benefits. Each product's ingredient list is available on the product page, where you can find detailed information about what goes into each formula.
How often should I use your skincare products?
For best results, follow the usage instructions provided with each product. Generally, most of our products are designed for daily use, but specific recommendations may vary based on the product and your individual skincare needs. We encourage you to experiment and find a skincare routine that works best for you!
Do you offer samples of your products?
Currently, we do not offer samples, but we occasionally provide sample-sized products as part of special promotions or with certain orders. Stay updated on our latest offers by subscribing to our newsletter.
Where can I find more information about your company?
For more information about our story, values, and mission, visit our About Us page. If you have specific questions or need additional details, feel free to reach out to us through our Contact Us page.